learn from social media with EventBurn

One of my recent conferences took a spin with a cool new social media service, called EventBurn. EventBurn is a social media aggregator, created for use at conferences and meetings, that’s designed to “summarize social media conversations.”

EventBurn makes social media more useful for conferences and events, by combining all the different content streams into a single feed. The web-based service “ automatically summarizes the top links, photos, and users, and creates a browsable long-term archive of the messages.”

Basically, EventBurn scours social media networks like Flikr, Twitter, Facebook, and LinkedIn for parameters that you define, sorts through all the clutter, and bubbles the most interesting content to the top. Through sophisticated algorithms, EventBurn returns only the most relevant information, and cuts out the clutter. Isn’t that refreshing?

EventBurn also provides all sorts of interesting statistics about your users, to help you learn from your event. Here’s just a sampling of the data that EventBurn can provide:

· top users, photos, and networks used

· most shared links and most reshared messages

· most popular hashtags

· number of messages, links, photos, users

· usage statistics such as time and frequency of use

Check out the EventBurn archive from my event here.

Specifically created for face-to-date events, “EventBurn makes it easier for event attendees, remote followers, reporters, and others to learn about emerging topics of conversation, find people to connect with, and follow the buzz quickly and easily.”

If you’re already running a Twitterfall or some other social media aggregator at your conference, EventBurn is a great next step.

business cards go high tech with Poken

One of our high-tech clients just finished their annual conference in Vancouver. This group the is perfect training ground for new meeting technologies, because the delegates are inquisitive early adopters, game to try anything once. This year, our social experiment was Poken: your social business card.

Pokens are small USB drives (AKA thumb drives, jump drives, memory sticks, etc.) that contain your contact information. Users plug them into their computers to create a Poken profile, which can also include any other social media information you might want to add, such as links to your Facebook page, twitter handle, etc.

The Poken devices can be customized with your conference logo, or you can select from several dozen stock Poken designs, which run the gamut from funky to fierce.

Poken has a little hand-shaped end that you can “high five” with other Poken users to swap information. When two Pokens are touched together, they light up so users know that their information has been shared. I was a bit apprehensive that Poken would catch on, but during our six-day conference, we had:

• 17,337 - Poken interactions
• 1,409 - Linked Pokens
• 3,366 - User logins

Though the numbers speak for themselves, my very favorite review of Poken came via the conference’s twitter stream: “Poken is the saviour for drunk research-related conversations I otherwise wouldn't remember in the morning.” So, Pokens are also good for jogging fuzzy memories.

Coming soon on the Poken front: Poken tagging using your iphone and other smart phones. Though the Pokens themselves are pretty nifty, that’s awesome too!

LinkedIn Primer, Part 2

Last week, I blogged about LinkedIn and it’s appropriateness for business networking. In this entry, I will explore the question, why is LinkedIn useful?

The LinkedIn user pool -- 53 million members as of January 2010 -- is uniquely qualified for event and business marketing. Users of LinkedIn are active and upwardly mobile professionals, eager to expand their professional reach and abilities. Unlinke Facebook, the chances that your great aunt Sally will become your organization’s biggest fan are slim.

LinkedIn also allows professional group pages, such as alumni organizations, companies, and professional groups. Group pages serve as a central gathering spot for persons of similar interest as well as a resource for expert advice or help. Group discussion pages provide a safe space for peers to share information and converse about current issues in their field. Participating in group discussions gives users visibility and allows you to build credibility as an expert in your field.

LinkedIn groups are designed to have longevity – so while you may not want to create one for a one-time event, LinkedIn is an appropriate place to nurture an online community around your organization, topic, or issue. Once your community begins to grow, you can then tap that community for ideas and participation in your meetings and events.

LinkedIn for Business Primer, Part 1

I’ve blogged a lot about social media this year, talking about the most common platforms including Facebook and Twitter. In my opinion, these two along with LinkedIn form the trifecta of free social networking applications that are useful for conference marketing. In this two-part entry, I will discuss LinkedIn and offer some tips for getting started with the site.

Let’s start with the basics: what is LinkedIn? LinkedIn is a professional networking site, designed for business use – networking, self-promotion, and job seeking. If Facebook is a family picnic, LinkedIn is an after-work cocktail reception.

A user’s LinkedIn profile is essentially a professional resume, complete with job titles, dates, and descriptions. Because everyone is on their best behavior, there are limited opportunities for personalization such as photos (save for a single profile picture), video, or other multimedia content.

Because it’s geared towards working professionals, LinkedIn has a few features not found on other social networking sites. There are opportunities to ask someone to recommend your work, providing opportunities to create an online brag book. You can also ask a contact to “introduce” you to someone else, expanding your network through that of others.

To learn more about LinkedIn, here’s a short video on how it works.

The Facebook Fan Dilemma

Clients always ask us whether they should have a Facebook page for their meeting. There is no universal answer to this question. I always tell them that it really depends on what you have to offer and who you are trying to reach.

Organizations really struggle with their messaging on Facebook. I think the reason for this quandary is that, more than other mediums, Facebook is still a social – not business or professional – networking site.

To become a fan of a company or organization on Facebook is a very public choice, because it announces to your entire network that you feel a kinship with that particular company or cause. It also means that you get frequent – and sometimes too much so – updates from that page in your news feed. As a result, I know that I personally hesitate to become a fan of anything that doesn’t mean a lot to me.

All this is not to say that Facebook fan pages can’t be part of a coordinated event marketing strategy. Depending on your cause and the demographics of your audience, Facebook can be quite effective. (I think the Obama campaign would agree.) Research firm eMarketer recently published some interesting data on why Facebook users become brand fans.

With one quarter of respondents expecting coupons and promotions, this data demonstrates that organizations with a Facebook fan page must have a clear sense of purpose and offer their fans some benefits to keep them happy and engaged. Marketing agency Ignite Social Media recommends that you answer the following questions when getting started with Facebook.

• What do your fans value?
• What do your fans like talking about?
• What can you offer your fans that you can't offer them elsewhere?
• How will you consistently provide this value proposition?

Why Social Media Matters

The world of social media changes every minute. Whereas it used to be enough to put together a blast email campaign, your conference delegates are increasingly turning to online tools such as Facebook, Twitter, and LinkedIn to find information and make decisions.

Many meeting managers struggle with the relevance of social media. We hear, "Sure, it’s exciting. But the learning curve is steep and I’m already busy. How does it benefit me? My organization? My attendees?"

A recent article titled “10 Ways that Social Media Will Transform Events in 2010” provides a concise list of why event managers should work to incorporate social media into the planning process. Just a few highlights include the ability to:

• Gather real-time feedback and address attendee concerns in real time.
• Facilitate peer-to-peer learning and audience-to-speaker learning rather than just traditional speaker-to-audience learning.
• Extend the reach of live events beyond the boundaries of time and space.
• Create dynamic online communities that allow attendees to connect with people of similar interests.
• Reach audiences never before possible.

Read the full article here.

Hashtags Make Twitter Work Harder

Sure, it’s interesting to following friends and colleagues on Twitter just to see what they’re up to. But many of us are vexed about the actual usefulness of the tool. Still others have shied away from incorporating Twitter into marketing plans because it can’t be easily controlled. Yet, that’s the real beauty of the tool: microblogging is a grassroots tool that allows you to collect attendee feedback and capture emerging trends in their infancy.

To get the most out of twitter for your next meeting or event, make the application work harder for you in just two steps.

Step 1: Create a hashtag. A hashtag is a shortened version of a few related keywords that allows people to categorize their posts. A sample hashtag for the XYZ Annual Conference might be #XYZ2010. Twitter’s functionality allows clickable searching by hashtag, and allows you to sort out only posts related to your event. To be useful, keep your hashtag short and descriptive – remember, these are people who have to communicate their entire thought in 140 characters or less!

Step 2: Publicize your hashtag in all conference materials. Ask some of your energetic supporters, volunteers, speakers, or staff to blog about your event regularly (once per week or more) and include your hashtag. The more interesting their tweets, the more likely they’ll be retweeted (forwarded to others) and the more publicity you’ll get.

Onsite, publicize your hashtag in all materials: in the program, on the conference bag, on the back of staff shirts, on slides during the plenary session …. well, you get the picture. Encourage attendees to tweet about the sessions they’re in and their experience overall. The feedback you collect will be piecemeal, but honest and timely.

Data mining of attendee and member tweets can show you entirely new dimensions of their needs and expectations – and allow you to provide products and services that meet those needs and expectations before anyone else. Regularly monitored, Twitter is like an ongoing virtual focus group. Get tweeting!

The Myth of Facebook Marketing

We are often asked whether clients should try to incorporate social networking into their meeting marketing. Facebook, in particular, comes up frequently -- it seems that the application has received so much press in the past three years that for some people it’s synonymous with social networking.

Facebook should not automatically be part of the conference marketing strategy for an association or professional association, except in select cases where the value proposition is clear. Most 30+ professionals use Facebook to stay in touch with friends and family, sharing photos and stories about their personal lives. We hesitate to join professional groups or fan pages because we like to keep our personal lives private.

As the age of your demographic increases, putting one’s personal life out on the internet for all to see becomes even less appealing. If you’re doubtful, consider the fact that ASAE has over 22,000 real-life members but just 338 Facebook fans. The Professional Convention Management Association (PCMA) has over 6,000 members but just over 400 Facebook fans. These organizations are spending precious resources managing an outreach platform that is reaching just a tiny percentage of their members.

Unless your meeting is geared towards twentysomethings -- or it’s in a market segment where Facebook is common currency -– creating a professional group on Facebook is likely to be disappointing. Though social networking and viral marketing can be successful for many conventions, Facebook is not the right fit for most groups. Stay tuned to the blog for ideas about effective social networking tools that are successful for event marketing.