Instant Feedback = Improvement

I recently learned about an exciting new online tool designed to help staff and managers improve their performance. It’s called Rypple. The online tool is designed to allow users to solicit and collect feedback on their performance, one question at a time. It’s quick and easy, both for the user and for the people from whom they are seeking feedback. Everything is done by email, and it’s completely anonymous so that responders can be candid. Rypple is not designed to replace the annual performance review, but rather to supplement it at regular intervals and allow employees to act on the feedback immediately.

Beyond the obvious implications for employees and managers, it seems to me that Rypple could also be used to engage conference attendees, both before and during a conference. It’s a fast and painless way to gauge attendee satisfaction, without making them complete a lengthy survey form. Just a few conference uses might be:

• Did you have any problems with the registration process?
• What’s one thing we could do to make your conference experience better?
• What did you think of this morning’s plenary session?
• How’s the food at the coffee breaks?

Rypple provides quick results so you can identify and resolve problems on the fly. Best of all, attendees feel the personal touch, and know that you value their input.